Shipping Policy
UK Delivery
Please be aware that orders placed in the UK during Bank Holidays and peak periods cannot be processed, dispatched, or delivered. Once your order is confirmed and dispatched, you will receive an email notification. All UK orders are securely dispatched, tracked, and will require a signature upon delivery. In the case of failed delivery attempts, a re-delivery charge may apply. For any delivery inquiries, please reach out to us at hsafiybrand@gmail.com.
International Delivery
Hsafiya Brand provides an International Delivery service. After your order is confirmed and dispatched, you will receive an email confirmation. International orders typically arrive within 5-10 working days, depending on the destination. All international shipments are securely dispatched, tracked, and will require a signature upon arrival. Please note that taxes and import duties are determined by your shipping destination.
Hsafiya Brand cannot be held responsible for delays caused by customs clearance and is not liable for any import duties incurred. All import duties must be paid by the recipient upon delivery. We recommend that customers familiarise themselves with any potential charges before finalising their order.
International Taxes & Duties
Please note that Hsafiya Brand cannot be responsible for delays due to customs clearance, as this is beyond our control. Orders do not include potential taxes and duties that may be imposed by customs authorities upon delivery to your country. Import duties and taxes are the customer's responsibility. If you do not comply with customs regulations and your parcel is returned to Hsafiya Brand, you will be liable for any additional fees for return and re-delivery.
For more information on applicable duties and taxes prior to delivery, we strongly recommend checking your local customs website or contacting them directly before placing your order.
Express Delivery
Please note that we are based in London. If you require express delivery, we can arrange this for you, provided you are willing to cover the express shipping costs, whether internationally or within the UK. We are also happy to coordinate courier deliveries within London.
Return & Exchange Policy
Refund Policy
Thank you for selecting Hsafiyabrand for your clothing needs. We take pride in crafting custom garments tailored to your unique preferences and measurements.
Eligibility
- Items must be returned within 10 days of.
- Items should be unused, unwashed, and have original tags attached.
- Sale or clearance items cannot be returned.
How to Return
- Contact our customer service to start the return process.
- Ship the item back using the provided return label or your preferred shipping method.
Refund Process
- Refunds will be processed within 5-7 business days after the item is received and inspected.
- Refunds will be issued to the original payment method only.
Exchange Policy
- Exchanges for size or color are available, depending on stock availability.
- Please contact customer service to arrange an exchange.
Return Shipping Costs
- For other returns, a small shipping fee may be deducted from your refund.
At Hsafiyabrand, we aim to create outstanding clothing that fits you perfectly, making you feel confident and stylish. We appreciate your trust in our brand and look forward to providing you with exceptional service.
For more information, please visit our website: www.hsafiyabrand.com or contact us at hsafiyabrand@gmail.com.
Thank you for choosing Hsafiyabrand!